Refund policy
National Facets Return & Exchange Policy: Shop with Complete Peace of Mind
At National Facets, we are here to make sure your shopping experience is as smooth and enjoyable as possible. We want you to feel confident in your purchase and completely secure in your decision. That is why we have designed a 14-day return and exchange policy, which is designed with "Your peace of mind in mind."
Let us make this easy for you! We want your experience to be stress-free, flexible, simple and customer-focused. Whether you have changed your mind or the product did not meet your expectations, we have got you covered. Let us walk you through it!
Why you will Love Our Policy Easy Returns
No Questions Asked: Not happy with your item? No worries! Just let us know within 14 days of delivery, and we will take it back for any reason, no explanation needed.
100% Money-Back Guarantee: You will get your full refund once the product passes our checks—easy and straightforward.
We Make It Easy as Your Happiness Matters:
We are here to make it right, from start to finish; we are here to help whether through a refund, replacement, or exchange.
How to Start:
Reach Out at: +91 9950601929 or info@nationalfacets.com and share your Order ID to help us process your return quickly.
Guidance: Our customer care team will confirm the return eligibility and walk you through the process.
Reverse Pickup or Self-Ship:
Our team will guide you step-by-step and arrange a reverse pickup if possible.
If reverse pickup is not available, you can send the product back via courier—we will reimburse the shipping cost if it is our mistake.
Exchange Made Simple:
If there is a defect, damage, or size issue, just let us know within 14 days, and we will make it right.
You can choose a replacement or another product if the original is unavailable.
Partial Returns:
Bought multiple items? No problem—you can return specific products from your order.
Your refund will be calculated for the returned items only.
Conditions to Keep in Mind to ensure smooth processing, just remember:
The product should be unused, undamaged, and in its original packaging with all tags and accessories intact.
If the product was shipped with a free gift, please return that too—it is part of the package.
What is Not Eligible?
We cannot accept returns or exchanges for:
Custom-made or personalized items.
Products that have been used, resized, or modified after purchase.
Quick Inspection: We will ensure the product is in resalable condition.
Fast Refunds: Refunds will be issued via bank transfer, or PayPal, depending on your original payment method.
Your Support Team is here:
Need help? Just reach out—we are always happy to assist:
For any queries or assistance regarding returns or exchanges, please contact our customer care team, which is available to assist you with every step of the return or exchange process, ensuring a hassle-free experience.
Phone: +91 9950601929
Email: info@nationalfacets.com
Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST).
Feel free to explore shop confidently and enjoy—with zero worries!
Because we have your back!