ABOUT NATIONAL FACETS
What do national Facets specialize in?
Product Types:
Jewellery:
What makes National Facets unique?
These qualities make National Facets a standout choice for clients seeking high-quality, custom gemstone solutions.
Where is National Facets Located?
How long has National Facets been in business?
SHIPPING
What is your standard dispatch time?
How long will it take to get my order?
What shipping methods are available?
Is the shipping insured?
Will I have to pay additional shipping and taxes for my order?
Do we provide tracking for shipments?
Do we offer international shipping?
Are shipping costs included in the order price?
The shipping charges are as follows
What happens if a package is lost or damaged during transit?
Do we offer insurance for shipments?
Yes we do.
PRODUCT AND SERVICES
How can I find a bead sizing guide for selecting the right bead sizes for my jewelry?
Here's a basic guide to help you navigate bead sizes:
1. Bead Sizes :
2. Bead Drill Hole Size:
3. Length of Beaded Strand
4. Custom Sizing: For custom jewelry projects, bead sizes can be mixed to create the perfect design. Experiment with a range of bead sizes and shapes to see how they work together. This guide helps you understand the typical bead sizes and how to choose the right one for your project.
NF™ Gemstone Beads Necklace Length Guide
What types of gemstones do we offer?
Do we provide custom gemstone cutting services?
Are all gemstones ethically sourced?
Can customers request gemstone certifications?
Do we provide finished jewelry or only loose stones?
How do I personalize items on national facets?
Why does the product appear to be different on the website than the original piece?
How do I take care of my Gemstones?
Keep Them Clean:
Store Properly:
Avoid Impact:
Be Mindful of Chemicals:
Regular Inspections:
What is the authenticity and quality of the gemstones?
WHY CHOOSE NF™ GRADING SYSTEM?
ACCOUNT
Do I need to create an account to place an order?
Yes, you need to create an account to place an order with National Facets. This helps us streamline your ordering process, track your order history, and provide you with personalized services.
Creating an account enhances your shopping experience, making it more convenient for you.
How do I reset my password?
To reset your password at National Facets, follow these steps:
If you don't receive the reset email, check your spam or junk folder. For further assistance, feel free to contact customer support.
Do you take customization orders?
Custom Gemstone Cutting Services:
Are your gemstones certified?
REFUNDS / RETURNS / EXCHANGES
What is your returns and refund policy?
Can I exchange my product?
Step 1: Submit Your Exchange Request
Step 2: Product Inspection
Step 3: Replacement or Alternative Solution If the product meets our exchange criteria:
What is your return policy for customized/personalized designs?
How can clients request a refund?
How long does it take to process a refund?
What should clients do if they receive damaged products?
Can I exchange incorrect or damaged items?
PAYMENT AND PRICING
What payment methods do we accept?
The payment methods we accept are:
Are bulk discounts available?
Are there any hidden fees or charges?
Customer Care Number