ABOUT NATIONAL FACETS

What do national Facets specialize in?

Product Types:

  • Loose Gemstones
  • Beads
  • Cut stones (facets)
  • Cabochons
  • Carvings
  • Specimens (rough stones)

  • Jewellery:
  • Gold jewellery (14k to 18k)
  • Silver jewellery (925 Sterling Silver)
  • What makes National Facets unique?

  • Comprehensive Variety: Offers 120 varieties of gemstones under one roof, catering to diverse preferences and needs.
  • Extensive Range: Provides a wide selection of gemstone types, colors, and qualities to suit various applications.
  • Innovative Designs: Specializes in developing unique, custom designs tailored to client visions.
  • Custom-Cutting Expertise: Masters in handcrafted gemstone cutting and creating bespoke cuts to meet specific client requirements.
  • In-House Production: Ensures the fastest sampling lead-time by managing the entire process, from concept to prototype, internally.
  • Client-Centric Approach: Offers tailored solutions, making every piece distinct and suited to individual client needs.

  • These qualities make National Facets a standout choice for clients seeking high-quality, custom gemstone solutions.

    Where is National Facets Located?

  • Main Office: Jaipur, India.
  • Factories: Two manufacturing units in India.
  • International Office: New York, USA.
  • How long has National Facets been in business?

  • Established in 1980.
  • SHIPPING

    What is your standard dispatch time?

  • Depends on the order placed, however generally it takes 15 to 20 days.
  • How long will it take to get my order?

  • Lead Time: The delivery time depends on the specific order and the availability of the gemstones or designs.
  • Order-Specific Quote: Once the customer places an order, National Facets provides a quoted lead time tailored to the project requirements.
  • Custom Orders: For custom designs or cuts, lead times may vary depending on the complexity and volume of the order.
  • Efficiency: In-house production ensures streamlined processes and fast turnaround from concept to completion.
  • What shipping methods are available?

  • Air Shipping: Fast and secure delivery by air for both domestic and international shipments.
  • FedEx: Reliable and widely used shipping service for timely delivery with tracking.
  • UPS: Provides secure shipping with various service options depending on delivery speed and destination.
  • Brinks: Specializes in secure, high-value shipments, often used for valuable gemstones.
  • DHL: Offers global shipping with expedited options, known for its fast international deliveries.
  • Is the shipping insured?

  • National Facets™ Protection coverage for Gemstones Beads: Protection against damage to your gemstone, such as cracks, chips, and breakage. Coverage for any damage to the stone (including cracks, chips, or scratches), as long as it is not caused by mishandling or damage from third parties.

  • Inspection Recommended: Customers are urged to inspect the package for any visible damage or signs of tampering before receiving or signing for receipt.
  • NF Secured: National Facets ensures the security and safety of your shipment, providing peace of mind during transit.
  • Will I have to pay additional shipping and taxes for my order?

  • For orders up to $499 : Express Shipping would be an additional $40.
  • For order above $500 : Free Express Shipping
  • Do we provide tracking for shipments?

  • All shipments are tracked to keep you informed about the status of your delivery. Tracking details will be provided upon dispatch.
  • Do we offer international shipping?

  • Yes we do provide international shipping.
  • We offer Express Shipping for our international customers, with delivery estimated within 7-10 business days.
  • Are shipping costs included in the order price?

    The shipping charges are as follows

  • Orders up to $499: $40 for Express Shipping.
  • Orders above $500: Free Express Shipping.
  • What happens if a package is lost or damaged during transit?

  • NF Secured: National Facets ensures that all packages are fully insured and securely shipped, protecting against loss or damage.
  • Immediate Notification: If a package is lost or damaged, you must notify National Facets and the shipping carrier immediately.
  • Claim Process: National Facets will assist in filing a claim with the carrier (FedEx, UPS, DHL, or Brinks) for insurance reimbursement or resolution.
  • Investigation: The carrier will conduct an investigation to locate the package or assess the damage.
  • Replacement or Refund: Once the claim is processed, National Facets will provide a replacement gemstone or offer a refund based on the insurance coverage and circumstances.
  • Do we offer insurance for shipments?

    Yes we do.

  • National Facets™ Protection coverage for Gemstones Beads, NF Secured guide lines.
  • PRODUCT AND SERVICES

    How can I find a bead sizing guide for selecting the right bead sizes for my jewelry?

  • Selecting the right bead size is crucial for achieving the desired look and feel for your jewelry.

  • Here's a basic guide to help you navigate bead sizes:

    1. Bead Sizes :
  • 1.5 mm to Depends your custom requirement

  • 2. Bead Drill Hole Size:
  • Standard Drill Hole Size: 0.30mm to 0.35mm
  • Semi precious Stone Drill hole size: 0.50mm to 0.60mm

  • 3. Length of Beaded Strand
  • Bead strands typically list the bead size, and the total length of the strand can vary. Ensure the length is adequate for your project (e.g., a necklace or bracelet).

  • 4. Custom Sizing: For custom jewelry projects, bead sizes can be mixed to create the perfect design. Experiment with a range of bead sizes and shapes to see how they work together. This guide helps you understand the typical bead sizes and how to choose the right one for your project.

    NF™ Gemstone Beads Necklace Length Guide

    NF™ Gemstone Beads Necklace Length Guide
    What types of gemstones do we offer?

  • A: Afghaniite, Alexandrite, Amazonite, Amber, Amethyst, Ametrine, Andalusite, Andesine, Apatite, Aquamarine, Australian Opal, Aventurine, Azurite
  • B: Beryl, Black Onyx, Black Opal, Black Spinel, Black Tourmaline, Bloodstone, Blue Fluorite, Blue Opal, Blue Sapphire, Blue Spinel, Blue Topaz, Blue Tourmaline
  • C: Carnelian, Chrome Diopside, Chrome Tourmaline, Chrysoberyl, Chrysoprase, Chryscocolla, Citrine
  • D: Demantoid Garnet, Diamond, Diopside, Dumortierite Quartz
  • E: Emerald, Ethiopian Opal
  • F: Fire Opal, Fluorite
  • G: Garnet, Goshenite, Grandidierite, Green Amethyst
  • H: Hackmanite, Heliodor, Hessonite, Hyalite Opal
  • I: Imperial Topaz, Iolite
  • J: Jade, Jasper
  • K: Kunzite, Kyanite
  • L: Labradrite, Lavender Chalcedony, Lapis
  • M: Malachite, Moldavite, Moonstone, Morganite
  • N: Neon Apatite, Nephrite
  • O: Obsidian, Onyx, Opal, Orange Kyanite, Orange Sapphire, Oregon Sunstone
  • P: Paraiba Quartz, Paraiba Tourmaline, Peridot, Petalite, Pink Fluorite
  • Q: Quartz
  • R: Rainbow Moonstone, Red Spinel, Red Zircon, Rhodochrosite, Rhodonite, Rose Quartz, Rubellite, Ruby, Rutilated Quartz
  • S: Sapphire, Serpentine, Shungite, Sky Blue Topaz, Smoky Quartz, Sodalite
  • T: Tanzanite, Tektite, Topaz, Tourmaline, Tsavorite, Trypholite, Turquoise
  • W: Watermelon Tourmaline, White Opal, White Sapphire, White Topaz, White Zircon
  • Y: Yellow Sapphire
  • Z: Zircon
  • Do we provide custom gemstone cutting services?

  • Yes, we provide custom gemstone cutting services. We specialize in handcrafted cuts for unique designs, tailored to client specifications.
  • Are all gemstones ethically sourced?

  • Ethical Sourcing of Gemstones: At National Facets, ethical sourcing is at the core of our gemstone procurement process. We work closely with trusted partners who uphold the highest standards, ensuring that each gemstone is sourced responsibly and sustainably. To guarantee transparency and authenticity, we only collaborate with miners and businesses that have been in the industry for 20 to 25 years. This extensive experience allows us to work with reputable sources that prioritize ethical mining practices.
  • While it’s impossible to have full control over every aspect of gemstone sourcing, we take every measure to filter potential suppliers carefully. By limiting our partnerships to those with decades of experience, we can ensure that the gemstones we offer are not only of the highest quality but also ethically sourced, respecting both the environment and the communities involved in their extraction.
  • This approach allows National Facets to provide customers with gemstones they can trust, knowing they are supporting a company committed to integrity and sustainability in every step of the supply chain.
  • We work with well-recognized companies that ensure due diligence in sourcing.
  • For certain stones, we collaborate with large mining companies.
  • We are committed to ensuring that all gemstones are conflict-free and ethically sourced.
  • Once gemstones arrive at our facilities, we take full responsibility to manufacture them with due diligence and care.
  • We ensure that all workers are paid fairly and comply with all legal and environmental standards.
  • Can customers request gemstone certifications?

  • Customers can request gemstone certifications.
  • GTL Gemstones Testing Laboratory provides certificates at ₹750 per certificate.
  • For GIA and GRS certifications, additional charges apply.
  • Do we provide finished jewelry or only loose stones?

  • National Facets, based in Jaipur, India, is renowned for its expertise in custom gemstone cutting, innovative designs, and high-quality loose stones tailored to client specifications. While their primary focus lies in manufacturing and supplying loose gemstones, they are also known to cater to specific requests for integrating these gemstones into finished jewelry.

  • This integration typically happens through collaboration with jewelry designers or manufacturers who seek tailored solutions for unique projects. Depending on your needs, National Facets might offer finished jewelry services directly or guide you to partner organizations within their network.
  • How do I personalize items on national facets?

  • Prepare Your Design: Decide on the gemstone, cut, size, and any other specifics you'd like for your personalized item.
  • Schedule a Video Call: Once you've finalized your ideas, schedule a video call with our team.
  • We Handle the Rest: After the consultation, we'll take care of the rest, from design to crafting your custom piece.
  • We’re here to make your vision come to life with the highest quality gemstones and expert craftsmanship.
  • Why does the product appear to be different on the website than the original piece?

  • What you see on the screen is exactly what you get in the box. However, differences in lighting, screen resolution, and color settings can cause variations in how the product appears online. Rest assured, we ensure that the gemstone's quality and appearance remain true to what is shown, and we take care to provide accurate representations of our products.
  • How do I take care of my Gemstones?

    Keep Them Clean:

  • Clean your gemstones regularly using a soft cloth or a gentle brush to remove dust and oils.
  • For deeper cleaning, use lukewarm water with a mild soap. Avoid harsh chemicals or cleaners that could damage the stone.

  • Store Properly:
  • Store gemstones separately in soft pouches or lined boxes to prevent scratches and damage from other jewelry.
  • Avoid direct sunlight for prolonged periods, as certain stones may fade or lose their vibrancy over time.

  • Avoid Impact:
  • Protect gemstones from rough handling or impacts that could cause cracks or chips.
  • Take extra care during physical activities, and remove your jewelry when engaging in activities like sports, cleaning, or gardening.

  • Be Mindful of Chemicals:
  • Avoid exposing gemstones to harsh chemicals like perfumes, lotions, or cleaning agents that could affect their luster or cause discoloration.
  • Remove gemstone jewelry before swimming in pools with chlorine.

  • Regular Inspections:
  • Regularly inspect the setting and condition of your gemstones to ensure they are secure and in good shape.
  • If necessary, visit a professional jeweler for maintenance or re-setting.
  • What is the authenticity and quality of the gemstones?

    What is the authenticity and quality of the gemstones?
    WHY CHOOSE NF™ GRADING SYSTEM?

    WHY CHOOSE NF™ GRADING SYSTEM?

    ACCOUNT

    Do I need to create an account to place an order?

    Yes, you need to create an account to place an order with National Facets. This helps us streamline your ordering process, track your order history, and provide you with personalized services.

  • Faster Checkout: Save your shipping and billing information for quicker checkouts on future orders.
  • Order Tracking: Easily track the status of your orders and view order history.
  • Exclusive Offers: Receive notifications about special offers, promotions, and new product releases.
  • Personalized Experience: Customize your preferences and receive tailored recommendations based on your previous orders.

  • Creating an account enhances your shopping experience, making it more convenient for you.

    How do I reset my password?

    To reset your password at National Facets, follow these steps:

  • Go to the Login Page: Navigate to the login page on the National Facets website.
  • Click "Forgot Password": Look for the "Forgot Password" link and click on it.
  • Enter Your Email: Provide the email address associated with your account.
  • Check Your Email: You will receive a password reset link in your inbox.
  • Reset Your Password: Click the link and follow the instructions to create a new password.

  • If you don't receive the reset email, check your spam or junk folder. For further assistance, feel free to contact customer support.

    Do you take customization orders?

    Custom Gemstone Cutting Services:

  • Yes, we provide custom cutting services.
  • Expertise in high-precision gemstone cutting using CNC machines.
  • Are your gemstones certified?

  • Yes, our gemstones are certified. National Facets works with trusted partners who provide proper certificates and documentation for all gemstones. This ensures that each gemstone is authentic, ethically sourced, and meets the highest quality standards.
  • REFUNDS / RETURNS / EXCHANGES

    What is your returns and refund policy?

  • Customers can return products within 14 days from the date of delivery if they are not satisfied with the item for any reason.
  • We guarantee a 100% money-back refund, subject to the following conditions and checks.
  • Can I exchange my product?

    Step 1: Submit Your Exchange Request

  • Notify us within 14 days of delivery to request an exchange.
  • Ensure the product is returned in unused and resalable condition with all original packaging.

  • Step 2: Product Inspection
  • Once we receive your request, our team will inspect the product to verify the issue (e.g., manufacturing defect, damage, or size discrepancy).

  • Step 3: Replacement or Alternative Solution If the product meets our exchange criteria:
  • We will send you a replacement of the same item.
  • If the item is out of stock or unavailable, we will provide an alternative solution, such as a refund or an exchange for another product.
  • What is your return policy for customized/personalized designs?

  • While we strive to provide complete satisfaction, there are certain items that cannot be returned or exchanged.
  • Custom-made, personalized, or engraved products.
  • Items that have been used or altered (e.g., resizing or modifications).
  • How can clients request a refund?

  • Customers can make a request for return by calling our customer care at +919950601929 or by just dropping an e-mail at info@nationalfacets.com. The customer needs to mention the order ID in their request. Our executive will guide him/her for further processing.
  • How long does it take to process a refund?

  • After the product is returned and inspected, we will process a refund. Inspection: All returns are subject to inspection by our team to ensure that the product is in unused, undamaged, and resaleable condition. Refunds will be processed via bank transfer, or PayPal, based on your initial payment method.
  • What should clients do if they receive damaged products?

  • Products can be exchanged for defects, damages during shipping, or incorrect sizing.
  • Can I exchange incorrect or damaged items?

  • If your product has a defect, is damaged, or does not meet your expectations in terms of size or quality, you can opt for an exchange.
  • PAYMENT AND PRICING

    What payment methods do we accept?

    The payment methods we accept are:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Master Card
  • PayPal
  • Shop Pay
  • Venmo
  • Visa
  • Are bulk discounts available?

  • Yes, bulk discounts are available for wholesale orders. For orders valued above ₹10,000, wholesale customers can benefit from exclusive discount coupons. Please contact us for more details or assistance with placing your bulk order.
  • Are there any hidden fees or charges?

  • No, there are no hidden fees or charges. National Facets ensures full transparency in pricing, including product costs, taxes, and shipping fees. Any applicable charges will be clearly outlined during the checkout process. If you have questions, our team is happy to assist.
  • Customer Care Number

  • Get Instant Quotes.

  • Call: +919950601929

  • Email: info@nationalfacets.com

  • Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM (IST).

  • WhatsApp | Mail | Video Consultation

  • Our gemstone experts are always at your service to find the perfect gem for your jewellery.
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